Frequently Asked Questions

SMOKING

The hotel is 100% non-smoking.


CHECK-IN / CHECKOUT

Check-in begins at 3:00 p.m., with checkout at 12:00 p.m. Late checkout is available for a fee—$50 until 2 p.m., a half-day rate until 5 p.m., and a full night’s rate after 5 p.m. Guests must be 21 or older to register, and an early departure fee of $150 applies.


PAYMENT

ACCEPTED PAYMENT OPTIONS:

  • American Express
  • Diner’s Club
  • Discover
  • JCB
  • MasterCard
  • Visa

Hotel Currency: US Dollar


PETS

We welcome pets up to 25 lbs., with service animals always accommodated.


CANCELLATIONS

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service.

Alternatively, you can cancel your reservation online.


PARKING

Self Parking: Not Available
Valet Parking: $55.00
Secured: Not Available
Covered: Available
In/Out Privileges: Available


MEDIA & PRESS REQUESTS

marketing@thehighlanddallas.com

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