SPA GUIDELINES
Cancellation Policy
Cancellations made within 24 hours of the scheduled appointment will incur the full charge for all booked services. To avoid penalty fees, reschedule requests must be submitted at least 48 hours before your appointment.
Gift Certificates
Gift certificates are non-refundable and must be presented at the time of redemption.
Service Charge
A 23% service charge will be added to all spa services for your convenience. Additional gratuities are welcome at your discretion.
Late Arrivals
For a relaxing and stress-free experience, guests are encouraged to arrive at least 30 minutes before their scheduled service. Late arrivals will result in a shortened treatment time; however, the full value of the service will still apply.
Product Returns
Returns are accepted within 30 days of purchase if the product is unopened, undamaged, unused, and accompanied by a receipt. Spa services are non-refundable, and all sales are final once a service has been completed.
Age Policy
Guests must be 18 years or older to enjoy massages, facials, body treatments, the serenity lounge, or locker areas.
Guests aged 16–17 may receive massages or facials with a parent or guardian present in the treatment room.
Nail services are available for children 5 years and older, with a parent present during the service.
Pregnancy
Massage services are available past the first trimester. Please notify the spa concierge at the time of booking to ensure proper accommodations.
Contact us for more information by email: spa@thehighlanddallas.com | Phone: 214.560. 2800.